Frequent questions

Do you ask yourself any questions to buy on Palatifini.it?
You are in the right place!
Here you will find the answers you are looking for divided by topic to help you.

We are not perfect and maybe we have not been able to answer everything on this page so if you do not find the answers you can use our Chat or contact us via WhatsApp, via e-mail or directly through our contact details that you find on the page of thecontacts.

PURCHASING INFORMATION

Is registration mandatory to buy on your site?

Is registration mandatory to buy on your site?

No, you can freely choose whether to buy as a guest user or with Facebook or follow the registration procedure. It is very simple and allows, in addition to having a history of your purchased products, also the possibility of accumulating our newsre Loyalty Points. In other words, they will be saved at every expense and you can then change them into discount coupons for your subsequent expenses. When you want. In fact, the points do not expire.

The product I want to buy is in stock.

The product I want to buy is in stock.

If a reference is present in our catalog it means that it will come back. For this kind of requests we offer an alert service for those interested in a particular product. You must enter the product sheet of the reference you are interested in and under the price you will find a field where you can enter your email address. Then just click on "notify me when available" and as soon as the reference is back in the assortment, an alert will arrive directly in your email.

I can't find the product I'm looking for.

I can't find the product I'm looking for.

If you can't find the reference you are looking for through our menu you can always use our search bar. But if you don't find it contact us. We will do everything to offer you similar solutions or find what you are looking for through our channels.

I can't complete the purchase.

I can't complete the purchase.

If you are having any difficulty in using the site (accessing your account, registering or completing your order, etc ...) don't hesitate to contact us. Our customer service is at your disposal through our Chat or via WhatsApp, by e-mail or directly through our contact details you find on the page of contacts.

I would like to buy fresh products. How are they shipped?

I would like to buy fresh products. How are they shipped?

The standard of our packaging is very high and this makes us fall within the strictest security measures required by express couriers all over the world. Obviously, the management of shipments requires compliance with HACCP procedures relating to food safety. Our 20 years of experience in online commerce have not passed in vain! (yes we have been online since 2000!) You can find all the detailed information on shipments of our fresh products at thishref = "https://www.palatifini.it/it/content/9-le-spedizioni">link

Does it all arrive in one delivery?

Does it all arrive in one delivery?

Of course! Our strength lies in the storage of goods in a single warehouse, at different temperatures, in order to guarantee a single shipment and therefore a single delivery.

Can I place an order by phone / email?

Can I place an order by phone / email?

Absolutely yes. It is possible to place an order through our number 0108601096 or through our email info@palatifini.it. For this kind of purchases, however, the payment methods are only Paypal, bank transfer or cash on delivery/ p>

I would like to make a gift, can I enter an address other than mine?

I would like to make a gift, can I enter an address other than mine?

Of course, by registering you will have the possibility to save as many different shipping addresses as you want, each with its own identification name. If you are not registered, you can still indicate a different shipping and billing address at the time of checkout. However, we ask you to always specify in the order notes if you want the receipt not to be attached to the package as it is a gift.

How can I confirm that you have received my order?

How can I confirm that you have received my order?

At the same time at the end of the purchase procedure you will receive an email with the confirmation that everything has been successful. After that, we like to communicate with you, so at each update of the status of your order we will send you an email to tell you where it is.

I would like to buy some Genoese focaccia. How can I do?

I would like to buy some Genoese focaccia. How can I do?

The days of dispatch of the focaccia are Monday, Tuesday and Wednesday. This is because we don't want your focaccia to end up in stock over the weekend. The focaccia is a particular product, made on the same day as that of the shipment of your order: therefore we need one day of management to guarantee the arrival of the focaccia out of the oven on the day of shipment.

I would like to buy some DOP Genoese Basil. When is it better to proceed with the order?

I would like to buy some DOP Genoese Basil. When is it better to proceed with the order?

As described in the product sheet, basil leaves our warehouse every Tuesday as it is delivered fresh directly from the greenhouse by our trusted producer. (and we also produce pesto ... to the wise ...). Therefore all orders received by Monday afternoon are processed.

I bought the marble mortar. How is it cleaned?

I bought the marble mortar. How is it cleaned?

Before the first use, our advice is to pass the mortar under running water and dry well, so as to be sure that there are no residues or dust. Then after you have finished making your Genoese pesto always - and above all immediately - clean it simply with soap and water. As far as the pestle is concerned, a quick wash and good rinsing will suffice, so it does not have time to absorb the soap but at the same time there is no oil left to go rancid. Gradually, with use, the mortar and pestle will change color and take on a more traditional look!

I am organizing a dinner and I would like to receive the products on a specific date, is it possible?

St.or organizing a dinner and I would like to receive the products on a specific date, is it possible?

Absolutely yes! Indeed in extremely delicate periods such as Christmas or Easter, booking orders will guarantee you will receive the goods in time for your needs. But not only. Given the delicacy of some products such as raw Foie gras or Balik salmon, in short, references that have very short deadlines, will guarantee that your order arrives at the best of its deadlines and organoleptic characteristics.

I would like to add products to an order I have already placed, can you help me?

I would like to add products to an order I have already placed, can you help me?

No problem! If your order has not yet been shipped, contact our Customer Service and they will show you the correct procedure for entering other references.

What am Ior loyalty points?

What are loyalty points?

These are the points you accumulate in your account with each purchase you make. Whenever you want - we have no minimums or maximums - you can switch them into discount coupons on your next purchase. Find more informationhref = "https://www.palatifini.it/it/content/44-i-punti-fedelta">here

I am a manufacturer, how can I add my products to your assortment?

I am a manufacturer, how can I add my products to your assortment?

For this kind of proposals you must write an email to info@palatifini.it with the company presentation and better if a catalog of your products. We will contact you if interested.

Do you have physical stores?

Do you have physical stores?

Of course, we are not born out of nothing! Under the historic "ROSSI" sign since 1947 our shops delight generations of Genoese. You can come and visit us in our two shops in the center of Genoa (XX Settembre area / Brignole station), precisely in Via Galata 30R and Via Cesarea 21R. We remind you that you have the possibility to place your order on our website and then to collect your package in the store by choosing the COLLECT IN STORE option at the time of purchase./ p>

PAYMENTS

How can I pay?

How can I pay?

After placing your products in the cart and authenticating (aeven through your Facebook credentials) you can decide which payment method is easier for you: Credit card (VISA, VISA ELECTRON, MAESTRO, POSTEPAY, MASTERCARD) or prepaid; Paypal; Bank transfer; Cash on delivery (with an additional contribution of € 4.00). Our payment services are guaranteed with the most modern IT security systems that allow you to protect and encrypt your card and account data. For holders of the AMERICAN EXPRESS card we recommend using the Paypal payment method which allows its use.

I can pay with bank transfer?

I can pay with bank transfer?

Certainly, but the order fulfillment may be delayed due to waiting for the payment to be credited. We therefore advise you, to speed up the procedure, to send us a copy of the payment receipt as soon as in your possession to info@palatifini.it so that we can unlock your order.

What does cash on delivery mean?

What does cash on delivery mean?

That payment can be made directly to the courier at the time of delivery. For this kind of service the courier requires an additional contribution of € 4.00. So shipping costs will cost € 9.00 instead of € 5.00. Exceeding the € 80.00 threshold, shipments are free but the fixed cash on delivery fee remains for the courier. We remind you that cash only is accepted for cash on delivery payments and it is a service available exclusively for shipments to Italy.

How do I know if the payment of the order has been successful?

How do I know if the payment of the order has been successful?

At the same time, at the end of the purchase procedure, you will receive an email confirming that everything has gone wellneither. If it doesn't get there, check your spam, sometimes it ends there. Otherwise contact us and we will provide you with the necessary assistance.

Is it possible to receive an invoice?

Is it possible to receive an invoice?

Yes. Just fill in the required fields during the purchase procedure.

SHIPPING AND DELIVERY

How much does shipping cost to Italy?

How much does shipping cost to Italy?

Shipments to Italy cost € 5.00 with no minimum order and / or volume. For orders over € 80, shipping is free. For more information see this page.

I would like a shipment abroad to an EU country, how much do shipments cost?

I would like a shipment abroad to an EU country, how much do shipments cost?

Shipments to EU countries for expenses below € 140.00 cost € 14.90. In addition to the € 140.00 spending, they cost € 4.99. We remind you that the payments accepted for abroad are Credit card, Paypal and bank transfer.

I live in a non-EU country, how can I receive your products?

I live in a non-EU country, how can I receive your products?

You should write us an email to info@palatifini.it with the shipping address, the list and the quantities of the products you intend to purchaseand in order to be able to quote the shipping costs and the feasibility of the shipment (for example focaccia, filled fresh pasta and other references are delicate and we would therefore need to check the timing). The payment methods for shipments with customs are paypal and bank transfer.

I made a mistake in indicating the delivery address of an order. How can I correct?

I made a mistake in indicating the delivery address of an order. How can I correct?

Until your order is shipped we still have time to change any errors in filling in the address. Just report any corrections to info@palatifini.it.

Is it possible to cancel an order placed?

Is it possible to cancel an order placed?

Sure. Until it is shipped you are still able to cancel it. Just write an email to info@palatifini.it and as soon as your request is processed you will receive an email from the site that will confirm the cancellation and refund of any amount already spent by you.

How do I know when you ship the goods to me?

How do I know when you ship the goods to me?

Generally, from the arrival of your order, one day passes for the management and the next one is shipped. This obviously does not apply to purchases of fresh references that can only be shipped on certain days. For this information you can refer in principle to this link or go directly to the product sheet, where you are provided with this kind of information. When we entrust your order to the courier you will receive an email with the tracking code, so that you can check the status of your delivery.

How can I checkand the status of my shipment?

How can I check the status of my shipment?

When we place your order in the hands of the courier you will receive an email with the tracking code, so that you can check the status of your delivery./ p>

How long does it take for the order to arrive?

How long does it take for the order to arrive?

The express couriers we work with reach most of the Italian locations in 24 / 48h. If the destination indicated by you is not served regularly, we will contact you before shipping to allow you to receive your package anyway. In this regard we ask you to register the address in the most precise way pospossible, for example if the delivery location is fractions or similar: the more information we will have and we can provide you with the best service.

Do couriers deliver by appointment or on weekends?

Do couriers deliver by appointment or on weekends?

At the moment, the express couriers we use deliver from Monday to Friday from 8.30am to 7pm. The standard express service does not include agreed delivery times. For special needs or emergencies we can study premium services together with couriers, but in these cases it is necessary to contact us immediately to understand the feasibility.